HELPFUL TIPS
Booth Etiquette- Do's and Don'ts
- Don't allow visitors to "hit and run" you for either literature
or promotional products. There has to be a "trade" - your item
for their information that will further the sale.
- Say "thank you" even if you cannot help them. They took the
time to see of you could fill their needs. Sometime in the future you might
be able to fill their needs and they will remember those two little words
"thank you" for taking the time to stop.
- Stand erect, with both feet on the floor spread about the width of your
shoulders with your hands at your sides showing an open, friendly, and confident
stance. Leaning on product, property, or sitting down shows lack of interest.
- It is demeaning to adults to be given a list of do's and don'ts. Coach
the same information in the form of a questions or in a positive statement.
Rather than saying, "don't talk on the phone in the booth", say,
"as an attendee, what message would you pick up from a staffer using
the phone while on booth duty?"
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