HELPFUL TIPS

Booth Etiquette- Do's and Don'ts

• Don't allow visitors to "hit and run" you for either literature or promotional products. There has to be a "trade" - your item for their information that will further the sale.
• Say "thank you" even if you cannot help them. They took the time to see of you could fill their needs. Sometime in the future you might be able to fill their needs and they will remember those two little words "thank you" for taking the time to stop.
• Stand erect, with both feet on the floor spread about the width of your shoulders with your hands at your sides showing an open, friendly, and confident stance. Leaning on product, property, or sitting down shows lack of interest.
• It is demeaning to adults to be given a list of do's and don'ts. Coach the same information in the form of a questions or in a positive statement. Rather than saying, "don't talk on the phone in the booth", say, "as an attendee, what message would you pick up from a staffer using the phone while on booth duty?"

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